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Help with signing in
- I forgot my password.
- Use Forgot password? on the sign-in page. We’ll email a link to set a new one. If nothing arrives, check spam, then ask your institute to confirm the email they have for you.
- I was invited but don’t have a password yet.
- Open the invitation email from your institute and use its link to create your login. Learner links last 14 days and team links 7 days; ask for a new one if yours has expired.
- I belong to more than one institute.
- Sign in once with the same email. You’ll see each workspace on the “Choose your workspace” screen, and can switch from the account menu.
- Can I sign in with Google?
- Yes, if your institute’s server has Google sign-in set up. Use the same email address your institute invited.
- My access was turned off.
- An administrator at your institute can restore it from Settings → Team.
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